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| Products > Avaya > Communication Manager > Advocate Call Centre |
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| Advocate Call Centre |
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| Adds the powerful resource selection features provided by Avaya Dynamic Advocate and Avaya Business Advocate for Avaya Communication Manager. These features add advanced routing capabilities that utilize defined business objectives to match the right call to the right agent using patented Avaya distribution algorithms and predictive technology. |
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| Avaya Call Centre simplifies customer management, contact centre administration, results tracking, and agent training. It offers conditional (if/then) call routing that makes use of context based inputs, coupled with versatile resource selection capabilities. In addition, virtual routing capabilities offer multi-location customers the ability to maximize resource utilization across all sites. |
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| Avaya Call Centre makes use of business-defined routing strategies and leverages all customer knowledge across the enterprise to make each customer interaction more effective. It is also highly versatile, spanning all communication infrastructures-traditional circuit switched and IP.
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