The optional High Availability (HA) system provides a redundant back-up CMS that works with a primary CMS to help prevent data loss caused by maintenance and upgrade activity or failure of system components. With two independent, fully functional CMS servers connected through dual data links to one or more Communication Manager Media Servers, the CMS HA offer helps users ensure the continuity of their business operations. The HA CMS configurations must have identical software loads, and hardware platforms must be of equal processors, speed, and capacities.
CMS Supervisor has an alerting function that instantly notifies users of important developments in the Contact Centre or missed pre-set thresholds. These alerts can be customised to other applications and be alerted when any specified threshold is exceeded. Immediate notification allows supervisors to take quick action, such as reassigning agents to a particular split or skill. This is all performed using Windows point and click, drag and drop.
