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| Products > Avaya > Communication Manager |
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| Communication Manager |
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| Avaya Communication Manager is the call processing software that is an open, scalable, highly reliable and secure telephony application. Avaya Communication Manager provides user and system management functionality, intelligent call routing, application integration and extensibility, and enterprise communications networking. |
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| An Avaya Media Server provides centralized Enterprise Class call processing that may be distributed across a multi-protocol network including but not limited to IP, to support a highly diversified network architecture, i.e. Branch, Remote, Small and Home Offices. Linux based Media Servers support distributed IP Networking and centralized call processing distributed across multi-service networks. Options exist for Dual Server Design with hot fail over and redundant LAN Interfaces and remote survivable call processing. |
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| Communication Manager provides centralised call control for a resilient, distributed network of media gateways and a wide range of analogue, digital and IP based communication devices. It gives enterprises the flexibility to introduce advanced IP telephony solutions as and when needed, whilst retaining current infrastructure investments. |
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| The architecture enables companies to expand and pay as they grow shortening the pay- back period and improving ROI. Integrated components for Voice, Messaging and Call Centre act as a single networked system and management entity, using the same device management software, resulting in a lower Total Cost of Ownership. Communication Manager software running on the Avaya media server utilises Linux , an operating system known to be economical for companies to maintain and well suited for high performance processor - intensive applications, in addition to cutting software costs and increasing server security. |
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| Multiple reliability and redundancy features are offered with the media server and in addition, media encryption for IP telephony calls, is now a standard feature of Communication Manager software. |
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| Communication Manager supports Avaya's Customer Interaction Suite of IP ready contact centre applications, including, call routing (ACD), speech and touchtone self service applications (IVR) |
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| The "Extension to Cellular" option allows mobile phone users access to telephony resources, transfers calls seamlessly from a cellular phone to a desk set and can simultaneously ring both desktop and mobile phones. |
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| Support for wireless handsets as well as a soft client for Windows Mobile based PDAs , in addition to a Windows softphone client that is a mature product that Avaya has updated with SIP IM and presence capabilities as well as integrated video telephony features. |
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| Contact Centre ACD |
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| The right technology solutions can make all the difference in improving the ongoing productivity and revenue potential of your call centre. Effective call centre solutions allow agents to respond rapidly to customer demands.... |
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| Introductory Call Centre |
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| Provides all the ACD functionality required to operate a small, basic call centre and includes basic conditional routing capabilities. It can handle up to 40 agents at an extremely attractive peragent price. |
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| Elite Call Centre |
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| The most popular Avaya Call Centre package, features Avaya Expert Agent Selection (skills-based routing) and the full complement of advanced call vectoring (conditional routing) capabilities.
The Elite package now includes Avaya Basic Call Management System (BCMS) for reporting outputs and Network Call Redirection, which provides the ability to transfer a call from an Avaya server to another network user in the public network, thereby releasing the trunks for reuse by the other call. |
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| Advocate Call Centre |
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| Adds the powerful resource selection features provided by Avaya Dynamic Advocate and Avaya Business Advocate for Avaya Communication Manager. These features add advanced routing capabilities... |
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