With Internet Monitor, a virtually unlimited number of monitor-only workstations can be established via the Internet. This can be accomplished from any computer equipped with Web browser software and Internet access. For PCs that are used solely to access summary information on campaigns and agents, Internet Monitor eliminates the PC platform requirements and software costs associated with additional Supervisor workstations. Multiple supervisors can simultaneously monitor a campaign without affecting performance. Internet Monitor enables viewing of agent and active call campaign information (calls remaining, call results, and agent activity).
Managed and predictive outbound call handling.
Three fully featured blend options (outbound and inbound integration).
Industry leading voice detection technology.
Powerful supervisor workstation.
Robust campaign design and scripting.
Advanced monitoring and reporting capabilities.
Unified open client/server architecture.
Scalable features and applications.
Open standards-based development tools.
Security standards.
State-of-the art dialling algorithm.
Enhanced Call Progress Analysis
The Proactive Contact voice detection maximizes live-voice connects to agents which eliminates up to 97.6% of busy signals, answering machines, voice mail, unanswered calls, pagers, faxes, modems, and operator intercepts. Avaya Proactive Contact filters out non-productive call attempts up to 25% more accurately than other predictive dialling systems.
