The Call Management System provides over 200 real-time and historical management reports designed to help users achieve critical sales and customer service objectives, while boosting the productivity of contact centre employees and resources. It offers extensive historical data storage capabilities, keeping detailed intra-hour data for up to 62 days, daily reports for up to five years, and weekly and monthly data for up to ten years.
In addition, a powerful optional custom report package lets users modify real-time and historical reports or create reports that fit their unique requirements. Extensive exception reporting allows users to quickly identify areas requiring immediate attention.
