Supervisor Analyst is a very powerful query, report, and analysis tool for your Proactive Contact system. Analyst is a combination of Crystal Reports, one of the industry leading query and reporting tools from Seagate Software, and value-added contact centre software from Avaya. In addition to over 30 comprehensive standard reports, Analyst puts ad hoc reporting in the hands of contact centre management, helping to satisfy your needs for timely, pertinent information on which to base operational and strategic decisions.
In Analyst, you can extract data from one or more Proactive Contact Systems, view contact centre statistics based on time segments; create report groupings specific to you business; and create, review, and modify queries and reports.
