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| Products > Avaya > Voice Portal |
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| Voice Portal |
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| Avaya Voice Portal is a Web Services-based software platform that enables organizations to deliver efficient and satisfying voice self-service applications by combining the power of open standards, web, and IP Telephony. |
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| Connect end customers to your business through exceptional self service. Use Avaya Voice Portal to quickly create voice self-service applications for end customers. |
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| Voice Portal delivers on industry leading IT fit, reliability, scalability and manageability. By supporting a H.323/SIP infrastructures including Avaya Communication Manager-based gateways and contact centre products, Voice Portal is a strong fit for today's need for simpler IT-managed speech solutions. Voice Portal consists of three distinct software elements that need to be deployed on at least two servers: |
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| The Media Processing Platform (MPP) software provides IVR functionality such as terminating telephony sessions and interfacing to speech recognition services. The MMP also provides a standard-based VoiceXML session manager. |
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| The Voice Portal Management System (VPMS) provides management up to 20 MPP servers. |
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| Avaya Dialog Designer builds Java-based Servlet/VoiceXML applications that can be deployed into an existing Apache Tomcat or IBM WebSphere Web Server environment. |
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| The VPMS can be loaded on an MPP server for a reduced hardware footprint. In this configuration, up to 48 ports of self-service applications can be supported on a single server (external Web Server still required).
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| Voice Portal - VoiceXML Sessions |
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| Customers often have the need to build internal lab systems to stage and validate solutions before deployment. This lab system includes all the same software as production systems... |
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| Voice Portal Management System |
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| The Voice Portal Management System (VPMS) provides a bridging role between the communications infrastructure of the media processing platform and the IT environment that manages that infrastructure... |
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| Avaya Dialog Designer |
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| Dialog Designer is an Eclipse-based Integrated Development Environment (IDE) designed for development of web-based applications that generate VoiceXML 2.0/2.1 and CCXML 1.0 markup certified to run... |
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| IP Switch Station License |
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| When Voice Portal is integrated to Avaya Communication Manager 2.1 and later via H.323, a Communication Manager license is required. The IP_API_A station license must be present for each VoiceXML session that will be terminating a call. A customer may already have enough licenses in possession, in which case this material code is not required. |
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| CTI enablement |
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| JTAPI/TSAPI is a CTI capability supported within Dialog Designer deployment environments. A required Avaya CT 1.2 or Avaya Application Enablement Services platform is required. This licenses allows advanced call control and information exchange with Communication Manager. |
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| VoiceXML Sessions with Nuance OSR 3.0/Nuance 9.0, RealSpeak 4.0 and OSDM
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| Voice Portal can be bundled with Nuance 9 Recognizer or Nuance OpenSpeech Recognizer (OSR 3.0), Nuance RealSpeak 4.0 and Nuance OpenSpeech Dialog Modules (OSDM). Bundles include 1 port of Voice Portal, 1 language of Automatic Speech Recognition (ASR) and 1/4 language of Text-to-speech (TTS) and 1 port of OSDM. Discounted bundled prices start at 26 ports. Please contact the ATAC for Bundled pricing and server sizing assistance. Hardware servers and operating systems are additional. |
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