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| Products > Avaya > Voice Portal > Voice Portal - VoiceXML Sessions |
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| Voice Portal - VoiceXML Sessions |
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| Customers often have the need to build internal lab systems to stage and validate solutions before deployment. This lab system includes all the same software as production systems. However, the lab system cannot be used for deployments. Customers need a development and staging environment. Avaya provides this environment as part of Voice Portal. In addition, a lab system with speech capabilities from IBM and Nuance are available for minimal charges.
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| Voice Portal Media Processing Platform (MPP) software is installed on the required number of media servers depending on application complexity and solution scale required.
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| The MPP is the heart of the Voice Portal. This provides an Interactive Voice Response experience for callers by playing pre-recorded audio (such as greetings and prompts), collecting touch-tone responses, interacting with Web Server infrastructure for business logic and data access.
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| Provides advanced speech recognition experiences for callers by accessing speech resources for callers may speak responses. Accepts incoming calls, places outgoing calls, and performs call control (transfer, hold, etc) on behalf of the application.
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| The MPP scales based on application complexity, typically from 50-200+ concurrent channels. MPPs are clustered together to reach up to 2,000 concurrent channels.
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| To help a customer properly size the solution to meet their self-service needs it is important to capture the typical length of an interaction which will be automated (for instance, an account lookup may take on average, 120 seconds). Next, the estimated busy hour call attempts, and the percent of all calls which are expected in the busy hour should be captured from examining CMS reports. This information can then be used with the server sizing tool found in the sales tools -> job aids section of the enterprise portal. Depending on the complexity of the application, the length of the application, the resources (speech recognition and/or text-to-speech), an estimated number of servers required to meet a solution configuration will be provided based on server class.
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| Avaya Dialog Designer application aids in building Java/VoiceXML applications. Dialog Designer applications are installed on java servelet containers including IBM WebSphere, BEA Weblogic, and Apache Tomcat on various operating systems.
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